terms & conditions

Retail Terms

Returns and refunds are only available where goods are faulty or where an order has not been dispatched within 14 calendar days of purchase. We do not offer change-of-mind returns.

If you believe your item is faulty or your order has exceeded the dispatch timeframe, please contact us promptly so we can review and assist.

Wholesale Terms

Wholesale customers are subject to a separate Wholesale Terms & Conditions Agreement, which outlines:

Payment terms
Delivery and freight arrangements
Minimum order quantities
Account responsibilities

Customers wishing to establish a wholesale account will complete an enquiry form. Applications will be reviewed and, if approved, a formal Wholesale Terms & Conditions agreement will be issued prior to account activation.